Integrating the New Patient Into the Office
Carol will walk you through the steps that integrate the new patient into your practice. The job description and responsibilities of the treatment coordinator and all staff involved with this process will be discussed. Verbal skills that build trust, patient and parent education, and promote orthodontics and the practice will be emphasized. We will cover in detail the initial phone call, welcome packet, examination appointment, treatment presentation, and initial appointments. Also covered will be the utilization of educational materials, visual aids and digital imaging in the new patient process.